Privacy Policy

1. Who We Are

This Privacy Policy applies to Liberty Burbank Tree Service, operating the website at www.treeserviceburbank.com. Our mailing address is 811 E Olive Ave, Burbank, CA 91501. If you have questions about this policy, you can reach us at team@treeserviceburbank.com.

2. Information We Collect

We collect information you give us directly and information collected automatically when you use our website.

Information you provide

When you fill out a contact or estimate request form on our website, we collect the information you submit. This typically includes your name, phone number, email address, and a description of your project or service request. You are not required to submit a form to browse our website.

Information collected automatically

When you visit our website, we may collect standard technical information such as your browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is collected through cookies and similar tracking technologies, including those used by third-party analytics services such as Google Analytics. This data is used in aggregate form to understand how visitors use our site and to improve it.

3. Cookies

Our website uses cookies - small text files stored on your device - to enable certain functions and to help us understand how visitors use our site. Cookies used on this site fall into two general categories:

• Functional cookies: These are necessary for the website to operate correctly, such as remembering your form progress.
• Analytics cookies: These help us understand visitor behavior in aggregate, such as which pages are most visited. We use Google Analytics for this purpose. Google Analytics data is anonymized and cannot be used to identify individual visitors.

You can disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or service request
• Schedule a free on-site estimate at your property
• Communicate about your project, including follow-up after an estimate
• Improve our website and understand how visitors find us
• Comply with applicable laws and regulations

We do not use your information for automated decision-making or profiling. We do not sell your personal information to third parties.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances:

• Service providers: We use third-party services to operate our website and manage contact forms (such as Tally for form submissions and Vercel for hosting). These providers process data on our behalf under their own privacy policies.
• Legal requirements: We may disclose information if required by law, court order, or government request.
• Business transfers: If our business is sold or transferred, your information may be included as part of that transfer. You will be notified via email or a notice on our website if this occurs.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected - typically for the duration of a project or business relationship, plus a reasonable period thereafter for record-keeping purposes. If you would like us to delete your information, contact us at team@treeserviceburbank.com and we will do so within 30 days, except where retention is required by law.

7. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Know what personal information we hold about you
• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at team@treeserviceburbank.com. We will respond within 30 days.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

10. Children

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: